WORK HISTORY

Senior Project Manager, Strategy Implementation | SageSure – Remote | 10/2024 - Current

• Lead the development of project roadmap aligned with the organization's overall strategic objectives and key results (OKRs).

• Collaborate with senior leadership to define project goals, success criteria, and department level OKRs. Act as a thought leader and subject matter expert in strategic planning and project management, contributing insights and expertise to organizational strategy discussions.

• Engage in strategic discussions and governance to prepare executive-level reports, presentations, and briefings on strategic project status, progress, and impact.

• Optimize resource allocation to support strategic projects, balancing competing priorities and constraints.

• Develop comprehensive project plans, including scope, schedule, budget, resources, and risk management strategies.

• Monitor and track risks throughout the project lifecycle, proactively addressing and escalating, as necessary.

• Conduct project post-mortems and lessons learned sessions to evaluate project performance and identify areas for improvement.

• Engage with clients to understand their business challenges, requirements, and objectives .

• Lead the design and architecture of solutions, ensuring they are scalable, reliable, and secure.

Principal, Operations Strategy | Branch – Remote | 05/2021 - 10/2024

• Directed the Project Management Office, orchestrating the planning, prioritization, and execution of mission-critical, cross-departmental projects. Expertly aligned complex, large-scale change initiatives with organizational culture and senior stakeholder directives, ensuring seamless integration and strategic success.

• Oversaw the comprehensive management of both in-house and integrated systems across a full tech-stack personal lines insurance company. Collaborated effectively with all departments to enhance system efficiencies and drive technological advancements.

• Fostered strong interdepartmental collaboration, enhancing communication and project synergy across technology, operations, and sales departments, leading to more cohesive and efficient operational processes.

• Implemented strategic operations and systems enhancements, significantly improving operational workflow and contributing to a robust, scalable infrastructure that supports business growth and adapts to evolving market demands.

• Engaged and aligned with senior stakeholders to refine project scopes and deliverables, ensuring that all initiatives met strategic business objectives and leveraged best practices in change management and systems integration.

Operations Strategy Manager | Allstate – Tampa, FL | 05/2020 - 05/2021

• Developed and executed key go-to-market sales strategies with executive oversight, leading transformative initiatives in call center optimization, lead management, and workforce allocation; enhanced the efficiency and distribution reach of full-stack insurance models.

• Championed a comprehensive overhaul of direct sales distribution channels, initiating persona-based marketing campaigns and significantly enhancing quote processing speeds, which collectively boosted employee morale and increased business output.

• Orchestrated strategic transformations within the sales and distribution framework, focusing on scalable improvements in customer engagement and operational efficiency, thereby aligning sales practices with dynamic market demands and driving sustainable growth.

Division Sales Manager, Analytics and Reporting Manager, Direct Sales and Retention Program Lead | Esurance – Tampa, FL | 03/2015 - 05/2020

• Transformed a lagging team of 125 insurance producers into a top-performing unit using the ADKAR change management framework and agile methodologies, significantly boosting productivity and team morale.

• Led the corporate sales and service analytics and reporting team, adopting an agile framework that enhanced tooling quality and efficiency, resulting in a threefold increase in team output and significant improvements in data-driven decision-making.

• Oversaw a robust sales and retention program, accountable to the board; initiated a successful series of experimental collaborations with data science teams, optimizing strategies through actionable insights and innovative business solutions.

• Implemented the influencer change management model within sales operations, doubling bundle cross-sell rates and customer retention metrics through strategic influence and targeted engagement initiatives.

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WORK HISTORY

Senior Project Manager, Strategy Implementation | SageSure – Remote | 10/2024 - Current

Principal, Operations Strategy | Branch – Remote | 05/2021 - 10/2024

Operations Strategy Manager | Allstate – Tampa, FL | 05/2020 - 05/2021

Division Sales Manager, Analytics and Reporting Manager, Direct Sales and Retention Program Lead | Esurance – Tampa, FL | 03/2015 - 05/2020

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GABRIEL G. TORNBERG

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